Important bookkeeping, financial, and general info you should know as a biz owner.
Education is paramount in the successful growth of your business in order to increase profits, avoid costly mistakes, and keep you out of trouble with the IRS.
Below is helpful information and things you should be up to speed on.
Please read and reference back to the list below.
If you have any questions...
ASK IN MY COMMUNITY
Oh hey, I'm Katie.
I'm a CPA, corporate escapee, owner of a thriving virtual bookkeeping biz, mama of 3, and fellow entrepreneur.
I know why you want, no - NEED, your business to work.
What I know that you might not, is HOW to make it work from a financial perspective.
Helping small businesses succeed is my life's purpose. And here I'll help you do it.
CONNECT ON INSTAGRAMProfitability in your business
Keep more money by focusing on these 3 things
There are 3 pillars I build all of my bookkeeping content around.
I want you to focus on these three things as you grow your sales, your profits, and keep more of what you earn by saving money in taxes, too.
⓵ Knowing Your Numbers.
When you know your numbers, you grow your numbers. It's as simple as that. So get rid of the fear of them. Whether you love what you see or you hate it, knowing what's happening empowers you to take smart moves towards improving and will significantly condense the amount of time it takes you to reach your goals.
Monthly bookkeeping is how you know your numbers.
If they're simple enough and you're budget conscious, you might be able to DIY them and this tool helps.
If they're more complicated, you hate or avoid bookkeeping, don't want to learn yet another skill, or generally have better things to do, get your books done for you.
⓶ Increasing Profits.
When you do step 1 and know your numbers, it becomes intuitive what to do to increase profits. You know your numbers by doing bookkeeping. Sexy, not snoozy, bookkeeping is simply tracking your sales and costs and giving you the difference - profit, which is what you're left with.
Once you see these things in black and white you increase your profits by doing one of three things or a combo of all of them:
1) sell more offers
2) increase prices
3) cut back expenses that aren't benefiting your business (more on this in another section).
⓷ Avoiding Mistakes.
Set your business up right from the start. Don't miss deadlines. Pay your workers correctly. Save for and pay your estimated taxes. This way you're not wasting time dealing with notices, stressing out about them, and paying taxes you weren't prepared for, plus penalties and interest. I know this is a lot of information. See the other drop downs on this page to learn more about each, and stay subscribed to my reminders emails.
The number one way to increase profits (and what profit even is)
To listen rather than read, check out episode 29 of the podcast, Top Tips to Increase Your Profits.
The #1 Way to Increase Profits
The #1 way to increase your profits is to know what they are!
This sounds simple, but so many people are too busy chasing sales to track profits. Is this you?
If so, here are my tips from experience on how to use an hour each month to have a date with your money and end up keeping more of it.
Side bar: If you’re not sure what profit even is, it’s simply what you’re left with after paying the costs associated with doing business. The formula is simply Sales - Costs = Profits.
The Process
Know your sales.
Know your costs.
Know the difference.
Then gut check what you see.
The Gut Check
Happy with your profits? Awesome! Pour a glass of Prosecco and toast to your accomplishments!
Not quite as pleased? No worries, you can take those figures and make a few tweaks to get more profitable and feel more impact from your hard work.
3 Simple Ways to Increase Profits
⓵ cut costs
⓶ sign more clients
⓷ raise prices
How to Know Your Numbers
The easiest way to know these numbers is to hire a bookkeeper, but if that isn’t currently an option for you, you can still get started today.
I created a seriously powerful, easy, and smart spreadsheet that’s perfect for busy entrepreneurs who want to know (and grow) their numbers without having to deal with the cost or complexity of subscription based bookkeeping software or hiring an accountant just yet.
It’s a color coded creation of eye candy and those drop down boxes are 😍.
See it being demoed here and use my code WELCOME to save 15%.
I can’t stress enough how much of an impact checking in with your profits will make in your business.
The real secret behind every 6 figure biz on IG
The real secret behind every 6 figure business on Instagram? Not all of them are profitable.
If you’re heavy in the online space like me then you’re constantly seeing mention of 6 figure businesses and 5 figure launches. While these milestones are worth celebrating and sharing, the whole picture is rarely shown.
Rather than comparing yourself externally to social media posts, track your own progress, and most importantly... profit.
Of course sales are important, but what’s even more important is profit (what you get to keep after paying the expenses of your business), and quite frankly this is skirted over a little too much.
Profit is necessary for your business to be sustainable and allow you to make the impact you want not only in your life, but in the lives of those you intend to serve.
Monthly bookkeeping is how you can track your profits and use the information to make smart business decisions to increase profit.
I always recommend outsourcing bookkeeping in your business, but I realize this isn’t possible for everyone when you’re just getting started.
That’s why I created an amazing kit (seriously you have to see this thing!) for entrepreneurs who are just starting out to help you put a simple system in place that allows you to track your sales, costs, and profit and, most importantly, gain clarity around how to improve it month after month.
If you’re neglecting your numbers this has to change, and this kit is going to make it not only simple, but fun!
Click below to see this sexy little spreadsheet in action and see how you can DIY your books with ease before you can afford to outsource.
What profit percentages are and what yours should be
I get asked this question a lot "what should my profit percentage be?"
So often in fact, that I recorded an entire episode around what profit percentages are, why they're important, and what yours should be. Listen to episode 34 here.
You might not like my answer because it's not exact. You'll start to notice that trend with me. Accountants typically love precision and exactness, but I am different. I like custom fits and flow, so here's my answer:
Your profitability is unique to your business and your business alone.
Let's back up and clarify that when I'm speaking of profitability I'm talking about your profit percentage which is profit divided by sales and essentially shows you how many cents you got to keep per dollar of sales made.
Example: You sold $10,000, but your costs were $4,000. That makes your profit $6,000 and your profit percentage 60% (6,000/10,000).
Soooo.... is that good?
You tell me. 🤷♀️
How did it feel?
First of all, if your profit percentage is 60% and you made $100 of sales, the answer is going to be different than if your profit percentage is 60% and you made $100,000 of sales, right?
But another thing to consider is how much you had to work for that.
I have clients who earn $50,000 of sales a year, keep 80% of their sales as profits, work full time with no team members, and wind up with $40,000 for themselves (before taxes, of course).
Comparatively, I have clients who earn $625,000 of sales a year, keep 30% of their sales as profits, and wind up with $190,000 of profit for themselves while working part time.
In these examples, 30% profit seems arguably better than 80% profit, but the truth is there's not a "better" option, it's just the one that feels right. Maybe the one working full time and making $40k profit loves her job, hates managing a team, pays all of her bills and then some, and is happy. In that case, she's doing everything right.
My point is, there is no exact science to how you run your business.
All that being said, profit percentage is one of my favorite metrics to share with clients!
Why? Because you have something to compare YOURSELF to. You can watch your percentages rise as you lean into what works or you can watch your percentages fall as you grow a team and kick back your feet, but a drop in profit percentage doesn't always mean a drop in profits.
I hope you find this tip more freeing than frustrating, as you learn that the only person you are in competition with is yourself and it is impossible to mess up as long as you are progressing.
Good habits
Separate business & personal funds - the #1 tip to making bookkeeping quick & easy
Why Keep it Separate?
Keeping business and personal funds clean and separate allows you to potentially get a bit behind on your bookkeeping without it hurting so badly. Once you do go in to play catch up, at least you’re just tallying up income and expenses in one easy to find place.
Keeping things separate also ensures you properly report your business income and expenses for tax purposes, which is important so you not only know the true picture of how your business is operating so you can make informed decisions, but so you don't run the risk of:
- Overpaying your taxes by missing deductions (Uncle Sam won't complain but. your wallet will)
- Underpaying your taxes by missing income (no one wants the tax man knocking on their door)
How to Keep it Separate?
You can keep things separate by opening a separate business checking account and depositing all business income to this account and making all business purchases from it.
I recommend taking your business seriously and taking the time to get a true business checking account for this purpose. My personal favorite might be Chase bank. It allows you to connect to bookkeeping software, has good reports, can avoid bank fees by maintaining a minimum balance, can add a read only accountant for free, and you can send Zelle payments for business.
In the absence of that, using a separate personal checking account just for business is better than mixing up all your personal and business transactions.
If you use PayPal, you should have a separate profile for business and personal. Your business profile should only be linked to business accounts. You can edit this in PayPal under Pay & Get Paid > Banks & Cards > and then delete any accounts that are not business.
You can also open credit cards just for business. My favorite are Chase credit cards. More on that in another section and also in this podcast episode. (episode 27 of Profits + Prosecco: The Podcast)
No matter what system you use, just be sure to keep it separate.
What if you need to move money between your business and personal accounts?
If your expenses exceed your income: make a transfer from your personal to fund the business until it catches up. These transfers are equity "Owners Contribution", not taxable business income.
If your income exceeds expenses and you need some of that money to pay personal expenses: make a transfer back to your personal account and then pay your personal expenses from your personal account. These transfers are "Owner's Draw", also equity and not a deductible business expense.
Hope you find this tip helpful! If you have any questions, feel free to drop them in the Facebook Group, The Profit Pursuit Community.
Open a separate account to save for taxes
Don’t let Uncle Sam surprise you with a tax bill you aren’t ready for.
Each month you should be calculating your monthly profit.
Once you get to that bottom line, multiply your profit by 25% and transfer a tax savings to a separate bank account, preferably one that earns interest.
Each quarter you can pay this amount in on your estimated tax payments, IRS form 1040-ES. You should work with a CPA for a more accurate calculation of your estimated tax payments.
Moving your tax savings out of your operating account will help you to have it out of sight and out of mind so you don’t accidentally spend money that you’ll owe in taxes.
To know your monthly profit, you need to be doing bookkeeping or having it done for you.
Check out my Small Biz Starter Kit if you’re neglecting this and want to DIY it simply without the cost or complexity of subscription based software.
Set and review sales goals monthly
Once a month I schedule a "Money Meeting" with myself and I encourage you to do the same.
In this meeting, I go over my simple process of setting goals, seeing how I did last month, and making adjustments where necessary.
Step One: Set Goals
Setting goals isn't hard and the clarity that it brings is invaluable. All you need to do is start by writing down the sales you want to make. Then you simply write out your offers, their prices, and how many of each you need to sell to make that possible.
Once you do this, you have a clear map of what you're working towards and it becomes easy to make it possible rather than haphazardly hoping for the best.
You can do this with paper and pen or you can buy my $7 Sales Goals Calculator spreadsheet that makes this fun, easy, and accurate.
Step Two: See How Last Month Went (AKA do your bookkeeping 💁♀️)
Do your bookkeeping or have it done for you and then review your Profit and Loss Statement to see how last month went.
Step Three: Do a Gut Check and Adjust Where Needed
Ask yourself the following questions:
- Were last month's sales goals met?
- If so, is it time to set higher goals (it's ok to meet your goals and cruise for a bit!)
- If not, how can you adjust to meet your goals this month? (cut costs, sell more offers, raise prices, or a combo)
- What is your highest source of income and how can you focus more there?
- What is your overall profit and how does it make you feel?
Then, transfer roughly 25% of your monthly profit to a separate tax savings account.
This process will help you see what's working, what's not, and intuitively adjust to continue to do better.
Use business credit cards to earn money
If you’re not using a credit card in your business, you are likely leaving money on the table.
Some people hesitate to use credit cards out of fear of debt or high interest limits, and believe me, I get that.
When you're disciplined and strategic, business cards can benefit you.
Recommended Listening:
Episode 27 of Profits + Prosecco: The Podcast covers how to actually earn money with the strategic use of credit cards. I've heard thousands not just in points, but in promotions using credit cards in my business, all while paying $0 of interest.
Click here to listen to the episode.
Recommended Reading:
I also wrote a blog on how to use credit cards while avoiding getting sucked in to debt and things to consider when getting a business credit card.
We want to ensure your business credit card will work for you versus against you.
Click here to read the full blog post
Here are some highlights:
- Charge only what you can afford
- Pay your balance in full
- Get a card that earns rewards
- Make sure the rewards category is the one that will earn you the biggest rewards
- Sign up for a card when they’re running promotions and you’ll often get hundreds of dollars, if not over $1,000, in rewards for meeting certain purchase thresholds
- I hoard rewards like a hidden savings account and redeem them on rainy days
- If you ever accidentally miss a deadline by a day or two, call the bank and ask that they reverse the late penalty and interest as a one time courtesy based on your excellent payment history
My favorite cards are Chase Ink cards. Which one I recommend depends on how you spend:
If you run Facebook ads, I recommend Chase Ink Business Preferred, which offers 3X rewards for ads as well as a $1,000 cash back reward if you spend $15,000 in the first 3 months after opening your card. This card has a $95 annual fee, but is typically more than worth it.
If you are looking for 0% cards, I recommend either Chase Ink Business Unlimited or Chase Ink Business Cash. Both cards offer 0% APR for 12 months, have no annual fee, and offer $750 in rewards after you spend $7,500 in the first 3 months after opening your card. The difference is really only in the regular rewards. So compare them side by side and see which categories you spend in most.
How to stop paying late fees
My conservative heart can’t take it when I have to code late fees for clients, especially when they had the money to pay the bills and just got sidetracked.
Seriously, is there any worse use of money?
Take an hour (or less!) to do this exercise which will get you organized to stop spending $35 per account (or more!) on avoidable late fees.
- Make a list of credit cards. Retrieve your latest statements and note the due date for each.
- Set bills to auto pay where possible
- For all others, create a bill pay calendar. 3 days before due, set a monthly recurring calendar reminder to check funds and process payments
How (and why) to manage receipts
Keeping receipts overwhelms most entrepreneurs and if you're like me, paper does too.
If you put a solid system in place and use your business card only for business, keeping receipts is easy and you likely won't ever have to reference them.
When your business need more cash
If you're feeling cash poor, my first recommended step is to look at your profit and try to find ways to increase sales or cut back expenses.
If that is not possible in this exact time frame and you have a clear amount you need to borrow and a plan to pay it back, you may need a loan.
Discuss it with your bookkeeper and CPA before applying to discuss the tax implications, especially if you are an S Corp.
When possible, a 0% credit card is a great way to go. I prefer Chase Ink Cards (see the section on how to use credit cards for more and which one to choose.)
I also have a podcast episode on how to use credit to your advantage. Listen here.
Searching grants are also a great idea. Advise with your CPA about the taxability of them should you find one.
If you really need funding, you can check rates here.
Payroll, 1099s, & Hiring
Contractor or Employee?
Determining if a new hire is an employee or contractor is not a choice. It's a matter of which one the IRS would determine them to be and ultimately it comes down to control.
The IRS has a 20 point test to determine if someone is a contractor or employee.
The 20 factors are listed below (reference this article):
- Level of instruction. If the company directs when, where, and how work is done, this control indicates an employer-employee relationship.
- Amount of training. Requesting or requiring workers to undergo company-provided training suggests an employment relationship since the company is directing the methods by which a worker performs their duties.
- Degree of business integration. Workers whose services are central to the business operations or significantly affect business outcomes are likely to be considered employees.
- Extent of personal services. Companies that insist or demand that a particular person performs the work have asserted a high degree of control, which indicates an employment relationship. In contrast, independent contractors are typically free to assign work to anyone.
- Control of assistants. If a company hires, supervises, and pays a worker’s assistants, this control suggests an employment relationship. If the worker gets to control the hiring, supervising, and paying of assistants, they could be defined as an independent contractor.
- Continuity of relationship. A continuous relationship between a company and a worker indicates an employment relationship. However, an independent contractor arrangement can also be an ongoing relationship that spans multiple, sequential projects.
- Flexibility of schedule. If a company gets to dictate a worker’s days and hours of work, this degree of control suggests an employer-employee relationship.
- Demands for full-time work. Workers who work full-time hours suggests a company has control over most of their time, which indicates an employment relationship.
- Need for on-site services. Requiring someone to work on company premises — particularly if the work could be performed elsewhere — suggest an employer-employee relationship.
- Sequence of work. If a company requires work to be performed in specific order or sequence, this type of control suggests an employment relationship.
- Requirements for reports. If a worker has to regularly provide written or oral reports on project status, they could be viewed as an employee.
- Method of payment. If a worker is paid hourly, weekly, or monthly, this could suggest an employment relationship, unless the payments simply are a convenient way of distributing a lump-sum fee. It is more characteristic to pay freelancers upon project completion or commission.
- Repayment of business or travel expenses. Independent contractors are typically responsible for paying for travel or business expenses, and most contractors set their fees high enough to cover these costs. In contrast, reimbursement of travel and other business expenses by a company suggests an employment relationship.
- Provision of tools and materials. Workers who use company-provided equipment, tools, and materials to perform their work are more likely to be considered employees. Work largely done using independently obtained supplies or tools supports an independent contractor classification.
- Investment in facilities. While independent contractors and freelancers usually pay for their own work facilities, most employees rely on their employer to provide work facilities.
- Realization of profit or loss. If a worker’s earnings are predetermined and have little chance to realize significant profit or loss through their work, they are generally considered to be an employee.
- Work for multiple companies. Workers who provide services for multiple companies concurrently are likely to qualify as independent contractors.
- Availability to the public. If a worker regularly makes services available to the general public, they could qualify as an independent contractor.
- Control over discharge. If a company has the unilateral right to discharge a worker, this suggests an employment relationship. In contrast, a company’s ability to end an independent contractor relationship generally depends on the terms specified in the contract.
- Right of termination. Most employees can terminate their work for a company unilaterally without liability. Independent contractors cannot quit their work engagements without liability, except as permitted under their contracts.
What happens if you hire an employee?
How to pay contractors & 1099s
If your hire is a contractor, it's best practice to obtain a W9 from them upfront. You can do this by sending the form and retaining for your records.
You should pay them in a way that either prepares the 1099 for you (a payroll system) or allows you to not need to file one.
Message me in Voxer to help you decide, but here are my general recommendations.
Payroll systems will handle the 1099 for you and allow you to send payment to your contractor. They have monthly fees. If you're paying yourself a salary as an S Corp owner anyway and this person will be ongoing, this is a good way to pay.
I prefer ADP and can connect you to my rep or you can fill out this form.
Gusto is also great and I sometimes recommend it. Chat with me in Voxer or use this link.
To avoid having to issue a 1099 at all, pay via a third party processor. This may happen if you contractor invoices you through a payment processor like Stripe, PayPal, Dubsado, Honeybook, Wave, QBO, or Xero. In this event you do not need to file a 1099-NEC because the payment processor will issue a 1099-K if requirements and thresholds are met. This is my preferred method though your worker may get confused. See the next question.
How to handle W9 requests from your clients
If you have a client who paid you via cash, check, bank transfer, or a personal app (Zelle, Venmo, PayPal friends & family), then your client is right to ask you for a W9. If you need help filling that out, just ask.
However, most of my clients should not receive 1099s from their clients because they accept payment via a third party processor (Stripe, PayPal goods and services, Wave, Honeybook, Dubsado, etc etc etc).
Below is the swipe copy you can share with your client who is making this request.
—
Per our accountant, a 1099-NEC is not required because we were paid via a third party payment network that will issue a 1099-K instead.
Please reference the 1099 instructions, page 3 bottom right that reads “Form 1099-K. Payments made with a credit card or payment card and certain other types of payments, including third-party network transactions, must be reported on Form 1099-K by the payment settlement entity under section 6050W and are not subject to reporting on Form 1099-MISC. See the separate Instructions for Form 1099-K.”
https://www.irs.gov/pub/irs-pdf/i1099mec.pdf
—
Sometimes you will still receive pushback saying they want to file "just in case". I just keep pushing back because you don't file returns you aren't required to file "just in case". Since your income received from a third party processor is reported on a 1099K, if your client also reports it then it is double reported. If you are having trouble, just reach out.
Tax stuff
Things you can and can't deduct (and the risk and responsibility you have as a taxpayer)
For the most part, you are able to deduct expenses you pay from your business for the purpose of generating income that are necessary and ordinary in your line of work.
It gets tricky when the expense can double as a personal expense.
If you have a question about deductions, ask your CPA .
Here are some deductions and also things people often get wrong:
If you take the standard mileage deduction (see Business Mileage below) you cannot also write off gas.
Clothing for photoshoots is not a business expense if it can be worn personally.
Your Amazon purchases can be written off if you are purchasing office supplies or other business expenses, but your personal Amazon charges should be paid with your personal card.
Apps used for business can be purchased on your business card, but your personal apps should be paid personally.
Meals can be deducted if there was a business purpose, but a family and friends dinner or your morning coffee or afternoon UberEats cannot.
If your Amazon, Apple, Target, Meals, or Travel purchases are truly for business, you should swipe your business card, save the receipt, and document the business purpose of the purchase.
The risk if you get it wrong and whose responsibility accurate reporting of taxes are:
If you deduct expenses that are not truly for business, and you get audited, it is your responsibility to have receipts to back up your deductions.
If you have taken non-business expenses as business expenses and therefore underreported your taxes, you may be subject to having to pay the tax you should have paid, plus penalties, interest, and the cost of representation under audit. You should consult with your CPA regarding deductions and also understand your responsibility and risk.
You should also work with a reputable one, trust your gut, and do your due diligence in who you pick. Ultimately, proper reporting of taxes is your responsibly as a taxpayer even if you hire a CPA, so be careful who you choose. A whole riff on that is on episode 71 of the podcast. This podcast is spoken to bookkeepers, but completely relevant to you as a taxpayer and business owner.
Business Mileage
There are two ways to deduct auto expenses
The actual method - allows you to deduct the business use percentage of actual auto expenses including gas, maintenance, insurance, and lease payments or depreciation (a specialized calculation of the cost of your vehicle over time). The business use percentage is found by tracking all miles and dividing business miles by total miles driven.
The standard mileage - allows you to deduct 58.5 cents per business mile driven. This means that for each 2 miles you drive you can deduct more than $1 worth of income and save money on your taxes. This adds up!
My recommended method
I recommend the standard mileage method because it's less complex and less likely to get audited if you're doing it yourself. If you're working with an accountant, it's a good idea to ask them which one is right for you and exactly what you need to do to take the deduction.
My recommendation is based on the fact that my audience is mostly solopreneurs who might still be DIYing their taxes, and this way is the least likely to mess up while also still saving you money in taxes.
You need to log miles in either scenario
Tracking your miles is simple. You just need to note the date of your trip, where you went, the business purpose of the trip, and the miles driven.
My Google Sheets mileage log can be accessed on your smart phone and allows you to easily track miles without needing to pay for an app. It does all the calculations for you, whether you choose the actual method or the standard mileage.
You can purchase my mileage log separately (or it is included in the Small Biz Starter Kit).
The best time to log miles is when they actually happen so you don't forget or have to go back and figure it out later. I drop my destination in my GPS and take the calculation from the round trip and drop them in my mileage log and then forget about it until tax time when I can take the information off my log and use it to save money in taxes.
Easy!
What counts as business miles?
Simple! Anything that you're doing for business!
Examples are:
- business meetings
- networking events
- shopping for office supplies
- trips to the post office
What doesn't count as business miles?
Commuting does not count as business miles. Commuting is going from your home to your regular place of work. So if you rent an office or work for one client and make the same trip daily, unfortunately that is not counted as business miles. Traveling between clients or to different clients does count.
Something to be aware of
If you're choosing the standard mileage method, you don't pay for gas, oil changes, auto tag renewals, or car payments from your business. Those are all included as an estimate in the 58.5 cents per miles (for 2022, this rate changes annually) that you are allowed to deduct and claiming both can get you in trouble.
What is NOT included in the standard mileage rate that can be included is parking and tolls so be sure to pay for those from your business account when traveling for business.
Estimated taxes
You should save 25% or more of your profit for taxes. You should work with your CPA to determine how much to pay, when to file, and how to avoid paying penalties while also avoiding overpaying the IRS (which essentially gives an interest free loan to the government, yeah... no thanks).
Here is some general info:
Who needs to file: Sole proprietors who have a profit in their business. Sole proprietors file their business income on Schedule C of their 1040. Sole proprietors are either doing business by themselves with no business registered, as a registered sole proprietorship, with a DBA, or as a single-member LLC.
What estimated tax payments are: An estimate of taxes that allows you to avoid penalties and avoid paying in taxes all at the end of the year when they money may have been spent already.
How to calculate your payment: 25% or more of your profit. In order to have an accurate projection, you need up to date books to provide to your CPA. You guessed it, make sure you're doing monthly bookkeeping yourself or having it done for you.
How to file your estimated payment: Either online or by mailing a check and a paper voucher.
Again, your CPA can help with this and should be involved.
Ways we can partner & collaborate
Have me on your podcast
I love to share tips and stories on podcasts. I'd love to be on yours! Invite me with a DM on Instagram.
Have me as a guest expert in your group/program
I'd be happy to speak inside of your program, whether live or prerecorded, to answer financial questions your members have.
Sign up as an affiliate for my Starter Kit
You may have biz besties or clients who need a bookkeeping resource but aren't ready to hire. My Starter Kit is perfect for that. You can sign up as an affiliate and earn 30% on purchases made through your link. Sign up automatically here.
Resources & tools I use and recommend
*The links below are affiliate links. If you click through and make a purchase, I may receive a commission (at no additional cost to you). Thanks for your support in this way! I love to share things I love, and hey, why not get paid doing so!
Kajabi - my marketing platform
ADP - my preferred payroll partner
Gusto - my 2nd preferred payroll partner
Sign up and run your first paid payroll & you’ll receive a $100 Visa gift card. Click here to get started.
Google Workspace - professional, branded email
Bobby Klinck - legal templates
Chase credit cards - 0% APR and high incentive points
CRM systems for service based businesses
If you run a service based business you need a CRM (customer relationship manager). I'm going to break down what the purpose is, how to figure out which is best for you, what I use, and some discounts and promos of my 3 favorites once you find your fit.
Check out episode 68 on CRMs to listen instead of read. This is through the lens of a bookkeeper but can absolutely apply to any service based business.
What’s the Purpose of a CRM?
Before I dive into my recommendations, I want to talk about the point of a CRM or marketing platform in general. This will allow you to have an online presence and bring clients in to build trust and save time on both ends, for your clients and you.
There are five important elements that you need in a platform or system that allows you to bring a client from lead capture to quoting. They are:
- Landing Page - A simple website - shows information about you and allows people to take the next steps in working with you
- Intake From - Where you gather the information you need about the client to decipher if it’s the right fit on both sides and allows you to pre-qualify the lead.
- Scheduler - This allows you to set times you can take calls and allows the potential new client to choose a time.
- Contract System - This element allows you to send a contract to your new client and obtain their e-signature before working together.
- Way to Get Paid - An element that allows you to get paid, set up auto-pay with clients, follow up on invoices, and so on. Automating this makes it a lot easier.
Quiz: Finding the Right CRM Platform for You
Each person has their own goals and preferences as far as CRM or marketing platforms go. I highly recommend taking my quiz at this point to see what your needs are out of a CRM, which will make the process of choosing a CRM or marketing platform much easier. Access the quiz here.
The quiz will take you to a result as far as what platform is best for you and a handout that compares these platforms to one another.
Here are some things that the quiz touches upon:
- What do you want the platform to do?
- Do you already have a website?
- How do you feel about technology?
- Do you plan to sell digital products for courses?
- How important is budget for you?
- Do you plan to blog?
- Which bookkeeping software do you prefer and use?
This quiz can really help you connect which platform is best for you and your business based on your goals and what’s important to you, so I HIGHLY suggest you take it!
Platform Comparisons
Let’s get into some quick comparisons of these three different platforms.
Each of the three platforms I recommend allows you to do the following:
- Create a client intake form
- Receive intake forms and reply with a customized, automated email
- Accepts payment directly to the platform
- Set up auto-pay
Honeybook and Dubsado allow you to do the following:
- Use a native scheduler (Kajabi does not have one, but I use a separate free platform for this)
- Accepts electronic signature (Kajabi does not do this, but I use HelloSign for free or EverSign)
This is a quick and dirty comparison on some major feature differences I’ve noticed that I think are worth pointing out as you work towards making your decision.
My Experience With Kajabi
I use the marketing platform Kajabi. It has a few things that the other platforms don’t. Those elements are:
- The ability to host an entire website - you can customize your site very nicely with this platform
- Ability to sell digital products - This is a big thing for my business that brings in nice additional revenue for me.
- Leverage Affiliates in Your Network - Kajabi allows you to use your clients as affiliates that refer people to your digital products, which is a great feature
- Blog and Podcast Functionality - Additional functionality that will help you grow your business and drive traffic to your site
- Email Marketing - Kajabi allows you to send out emails (not newsletters) in an easy and fun way. Nurture your audience with these messages with efficiency thanks to this feature.
For the cost of these, the breakdown is as follows:
- Kajabi - $149 a month or $1,428 annually
- Dubsado - $40 a month or $490 annually
- Honeybook - $39 a month or $390 annually
I have special discounts and promotions for each of these: